Terms & Conditions
DESCRIPTION OF SERVICES IN THE BROCHURE / ON THE WEBSITE
We print the brochures several months in advance. Naturally, the brochure / website describe the available services as of this date as accurately as possible.
We reserve the absolute right to alter, amend, change or modify the tour package & itineraries (including but not limited to the cancellation and or substitution of guest speakers & signature departures). This may be necessitated due to factors beyond our control such as 'force majeure' events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing. Where we may know of these sufficiently in advance we will notify you, otherwise our Train Manager or DECCAN ODYSSEY representatives would inform you of the changes on the tour.
There are many itineraries covered by Deccan Odyssey.
The right to vary, amend, alter or withdraw any particular itinerary, departure or excursion rests entirely with the company. Services however, will remain unchanged.
You have read and understood the Tour Brochure / itinerary and the 'Terms and Conditions' and accordingly signed the Booking Form and the Terms & Conditions which will be binding on the parties and shall constitute a contract between the parties upon your signing the same and making payment towards the prescribed booking amount.
Booking By One of the Co-Travellers
In case of one or more but not all Clients signing the 'Booking Form', it shall be deemed that everyone has duly authorised the concerned lead Client to sign on their behalf.
Booking through Travel Agent
In cases where the travel agent through whom the clients have booked the tour, signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that all the persons named in the Booking Form have duly authorized the said travel agent to sign on their behalf.
The signing of the Booking Form by you or by your travel agent shall mean acceptance in totality of the Terms and Conditions contained herein by all of the Clients.
You can register and book your tour / services online as per your convenience on www.thedeccanodyssey.com The Company reserves the right to decline to Register any person/s as Client/s for any Tour or to cancel their registration without assigning any reason.
They / You / Client / Them / His / Her means the person/s in whose name and / or whose behalf the Booking is made and/or whose name appears on the Booking Form, Invoices and Service Voucher and includes every person availing the services of the Company.
We / Us / The Company means Cox and Kings Ltd.
Infant / Child : An 'Infant' means a person below the age of two years and a 'Child' means a person above the age of two and below the age of twelve years.
Tour Cost means the tour cost mentioned in the Price Grid / brochures / online and other payments such as taxes, surcharges etc payable by the client to the Company.
Brochure - means printed brochure, website, online brochure, leaflet, booklet and price grid.
Gender - the male shall include the female.
Number - the singular shall include the plural.
Website - means www.thedeccanodyssey.com
HOW TO BOOK ONLINE
Just follow these simple steps:
Step 1: Please go to our website www.thedeccanodyssey.com and choose your journey from the following:
- Indian Odyssey
- Hidden Treasures of Gujarat
- Maharashtra Splendor
- Indian Sojourn
- Jewels of the Deccan
- Maharashtra Wild Trail
Step 2:Read the Itineraries, inclusions, exclusions, Booking Conditions, Terms and Conditions and User Agreement carefully before accepting them online.
Step 3: Once you have chosen the journey please print out the Booking form with an acknowledgement of the Terms and Conditions and duly sign the same.
Step 4: On completion of the booking form, you have the option of scanning and emailing it to [email protected] or faxing it to Cox and Kings Ltd. at +91-11-26177373.
Note: You can book the pre-tour night and post tour accommodation, flights, extension programmes shortly online at www.thedeccanodyssey.com
Please refer to our website www.thedeccanodyssey.com
You have a choice of making the entire payment in one go or pay a booking amount of 20% of the tour cost at the time of booking and the balance latest by 45 days prior to the departure of the tour. If a booking is made 45 days or less prior to the departure of the tour, then the full 100% payment has to be made.
If this is not done, then the request will not be actioned and the booking will be treated as cancelled and relevant cancellation charges will be applied following deduction for services rendered.
On completion of the booking and payment formalities, a confirmation will be sent to you or your travel agent. It is your / travel agent's responsibility to check the confirmation and advise us immediately in case of any errors. The final documentation containing the itinerary and voucher will be dispatched to you 14 days prior to date of departure.
On payment of the booking amount and the documentation amount / full payment, you will receive an acknowledgement for the amount paid.
You will have to pay all bank charges.
The prevailing rate of exchange on the date of the transaction would be applicable.
The Company reserves the right to decline your booking/ s for any Tour or to cancel your booking without assigning any reason.
Any changes requested to your confirmed bookings must be made in writing to CNK at [email protected] as soon as possible. The requested changes, be it name change or date change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.
59 - 45 days prior to departure date 20% of the published tour cost
44 - 30 days prior to departure date 50% of the published tour cost
29 - 0 days prior to departure date 100% of the published tour cost
No Show 100% of the published tour cost
Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per the chart above.
If you wish to make any amendments to your booking (for example, change in departure date or the journey chosen by you) you must inform Cox and Kings Ltd. by email at [email protected] and fax a signed copy of the email to our processing office at +91-11-26177373.
The printout of the email faxed to us for any amendments must be signed by the person who signed the Booking Form and / or your Travel Agent. It may not always be possible to make these requested changes and confirmation on the revised details will be subject to availability.
In case any amendment is made by the client 59 days prior to the date of departure, there would be a loss of booking amount towards cancellation charges.
In case any amendment is made by the client 59 days or less prior to the date of departure, the same would be treated as cancellation of the original booking and the cancellation charges specified below would apply.
b) Cancellation by you
Should you wish to cancel your booking, you must communicate the cancellation by e-mail to CNK at [email protected] and fax a copy of the same to DECCAN ODYSSEY's processing office at +91-11-26177373.
Such a faxed communication should be signed by the person who signed the Booking Form and / or by your Travel Agent. Such notification will only be deemed to have been given on receipt of your email / fax, since we can only act once we have received the same. The computation of the period of notice of cancellation shall commence only from the time the signed fax copy reaches CNK on facsimile number +91-11-26177373 on working days within working hours. A cancellation charge is applicable to compensate us for making the booking and the possibility that we will be unable to resell your place in the time available. The cancellation policy above will apply.
c) Changes and Cancellation by CNK prior to your departure
The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:
Accepting the changed arrangements or
Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or
Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked by you and / or your Travel Agent.
In case of a 'force majeure' (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change.
The prices shown are based on known costs and exchange rates at the time of being published and CNK does not expect to have to make any changes.
In case of unforeseen increase in national or local taxation or adverse fluctuation in currency exchange rates, affecting the cost structures of your journey, the company reserves the right to impose a surcharge or revise the tour cost.
TRAIN SCHEDULES AND FLEXIBILITY
Please note that our train operates within the constraints of the Indian Railways Network and the timing agreed upon by them. We require you to abide by timings suggested by your guides, escorts, etc. enabling us to adhere to the schedules. Certain departures would be operating in reverse with minor changes in timings and flow of destinations.
COMPLAINT AND PROBLEMS
Should you or your clients have any complaints or face any problem during your journey, please bring it to the attention of the General Manager / Guest Relations Officer on the train immediately, so that appropriate remedial action can be taken during your stay. Failing to do this, any right to compensation, which you may have, will be extinguished or reduced. However if the you are dissatisfied with any aspect of the stay, you may log on to the website www.thedeccanodyssey.com or email to us at [email protected] and register your feedback and / or complaints within 3 weeks of your return from the journey, providing CNK with the details of your booking reference and complaint. Any delay beyond the stipulated time may affect CNK's ability to investigate the complaint and may impact the way that the complaint is dealt with.
LAW AND JURISDICTION
Any dispute or differences between the parties pursuant to the terms of this Agreement shall if not amicably resolved within 30 days be referred to arbitration to be conducted in accordance with provisions of the Arbitration and Conciliation Act, 1996 by a Sole Arbitrator to be appointed by CNK. The seat of arbitration shall be at Mumbai, India and the decision of the Arbitrator shall be final and binding upon both the parties. Arbitration proceedings shall be conducted in English language.
Your relationship with CNK or with any third party supplier or any disputes or other matters arising from it shall be interpreted as per Indian Laws and Courts in Mumbai, India alone would have exclusive jurisdiction. By signing the Booking Form, you are accepting these Terms and Conditions.
In these booking conditions, ‘Force Majeure' means any event which Deccan Odyssey/ CNK / the supplier of the service(s) in question / the third party supplier could not, even with all due care, foresee or avoid. Such events may include but not limited to acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, acts of terrorism, terrorism, hostilities civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, volcanic ashes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, or any other legitimate cause beyond the reasonable control of the parties.
OUR LIABILITY TO YOU
We assure you that all arrangements for your holiday will be made, and provided with utmost skill and care. This means that we will accept responsibility if, for example, your contracted arrangements are not provided as promised or prove deficient as a result of the failure on our part, our employees or suppliers to use reasonable skill and care in making and providing your arrangements. Further, we will be responsible for what our employees and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do.
We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
the act(s) and / or omission(s) of the person(s) affected or any member(s) of their party; or
the act(s) and / or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or
any service or facility not arranged by us as part of our contract with you; or
'force majeure' as defined above.
Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements, the maximum amount of compensation we will have to pay you will be limited to that provided under:
public liability insurance taken by CNK.
any relevant international conventions or regulation which apply to the travel arrangements in question.
We do not accept liability for:
any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you;
any business losses;
excursions or other tours or any other travel services taken and paid for by you which have not been provided by us whilst you are on our tour. In such instances, your contract will be with the operator / supplier of the excursion or tour or travel services and not with us.
PRIVACY OF INFORMATION
CONDITIONS OF TRAVEL
You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.
The communication transmitted to your mailing address / email address on record shall be deemed to have been communicated to you. All communication from you to the Company has to be in writing, not orally. Where a booking is made directly by you with the Company, communications will be sent to you at your mailing address or e-mail address given in the Booking Form. Where a booking is made through a travel agent, communications from the Company will be sent to your agent through whom such booking has been received on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the travel agent shall not constitute payment to us unless deposited by your agent with the Company. In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance to the contrary is published.
PERSONAL TRAVEL INSURANCE
At Deccan Odyssey, guest safety and holiday enjoyment are very important. Therefore, travel insurance is essential; indeed it is a condition of booking with us that passengers have adequate travel insurance cover from the country of domicile for injury, illness, death, accident, loss of effects or luggage and holiday cancellation.
SAFARI FOR ALL THE GUESTS INCLUDING PRESIDENTIAL SUITE GUESTS WILL BE PROVIDED AS FOLLOWS:
Ranthambore : Canters
Gir : Jeeps
Pench : Canters
Tadoba : Canters
Indian Tourist (from India):
Indian tourists should carry a photo-id proof (passport, driving license, etc.) or any other identification proof provided while booking.
Foreign Tourist (Outside India including NRI, OCI / PIO card holders):
Foreign tourists should carry their passports for identification. Id-proof to be required for booking and to be submitted at the time of entry. For foreign nationals, only passports can be used as an id-proof.
Still camera Fees is included for Safari however video Camera is not included. For professional video and movie camera or for feature films - permit in advance is required with applicable charges. All the zones and vehicle is allotted by the forest department at the time of getting boarding pass and the same are at the discretion of the authorities. Change in the zones or vehicle is not allowed on tourist's demand. There is no guarantee that all the family members or couple gets the seats in the same vehicle. The seats or vehicle are allocated by authorities on first come first serve basis. If anyone wants to book an exclusive jeep, they have to pay supplement charges over the canter cost and is subject to availability at the time of booking. The above information is furnished based on the present information and subject to change by the authorities.
If you have any feedback or suggestions, which you might want to share with us, do email us at [email protected] or fax us at +91-11-26177373.